> For the complete documentation index, see [llms.txt](https://docs.megapot.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.megapot.io/appendix/refund-policy.md).

# Refund Policy

Because Megapot is onchain, refunds are limited. However, we will assist with payment issues when a ticket purchase does not complete successfully.

## Eligible for refunds or assistance

We can help complete purchases or issue refunds for failed payment attempts, including:

* Overpayments or underpayments
* Bridging or swapping issues
* Token conversion failures
* Transactions that did not result in ticket purchases

## Not eligible for refunds

* Successfully purchased tickets (all sales are final)
* Deposits or wallet top-ups
* Completed swaps or bridges
* Purchases or withdrawals blocked or rejected due to KYC or provider compliance decisions

## Processing

Refunds may take up to 3 business days to process. All refunds are issued in USDC on Base. Refunds or purchase assistance will only be sent from [**megapot-refunds.eth**](https://basescan.org/address/0x9B40b91DF44ee34C918D10EDF6388B703731476b) (0x9B40b91DF44ee34C918D10EDF6388B703731476b).

**Megapot will never ask you to send funds to receive a refund.**

## Contact

Please contact us at <https://megapot.io/support> or <support@megapot.io>. Include your wallet address and transaction hash (if available) so we can investigate quickly.