Refund Policy

Because Megapot is onchain, refunds are limited. However, we will assist with payment issues when a ticket purchase does not complete successfully.

Eligible for refunds or assistance

We can help complete purchases or issue refunds for failed payment attempts, including:

• Overpayments or underpayments

• Bridging or swapping issues

• Token conversion failures

• Transactions that did not result in ticket purchases

Not eligible for refunds

• Successfully purchased tickets (all sales are final)

• Deposits or wallet top-ups

• Completed swaps or bridges

• Purchases or withdrawals blocked or rejected due to KYC or provider compliance decisions

Processing

Refunds may take up to 3 business days to process. All refunds are issued in USDC on Base. Refunds or purchase assistance will only be sent from megapot-refunds.eth (0x9B40b91DF44ee34C918D10EDF6388B703731476b).

Megapot will never ask you to send funds to receive a refund.

Contact

Please contact us at https://megapot.io/support or [email protected]. Include your wallet address and transaction hash (if available) so we can investigate quickly.