# Refund Policy Because Megapot is onchain, refunds are limited. However, we will assist with payment issues when a ticket purchase does not complete successfully. ## Eligible for refunds or assistance We can help complete purchases or issue refunds for failed payment attempts, including: * Overpayments or underpayments * Bridging or swapping issues * Token conversion failures * Transactions that did not result in ticket purchases ## Not eligible for refunds * Successfully purchased tickets (all sales are final) * Deposits or wallet top-ups * Completed swaps or bridges * Purchases or withdrawals blocked or rejected due to KYC or provider compliance decisions ## Processing Refunds may take up to 3 business days to process. All refunds are issued in USDC on Base. Refunds or purchase assistance will only be sent from [**megapot-refunds.eth**](https://basescan.org/address/0x9B40b91DF44ee34C918D10EDF6388B703731476b) (0x9B40b91DF44ee34C918D10EDF6388B703731476b). **Megapot will never ask you to send funds to receive a refund.** ## Contact Please contact us at or . Include your wallet address and transaction hash (if available) so we can investigate quickly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.megapot.io/appendix/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.